About Engineering

Engineering and Product in Eleveo is about half of the company (approximately 80 people). We have a flat organizational structure. The majority of colleagues are organized in product (scrum) teams or in small expert teams.

The Product Teams

Alpha

Team Alpha is responsible for workforce management development. Workforce management ensures that properly trained people are working on optimized schedules to answer contacts with the highest resulting service level. Activities include forecasting, scheduling, communicating schedules to people, and real-time changes made “on the fly” to meet changing circumstances. In order to accurately predict and schedule the correct number of people for a contact center, a specialized application like Eleveo WFM can be employed to automate the process.

BeerOps

The BeerOps team is developing speech recognition and analytics applications for the Eleveo suite. These applications are cloud-native and hosted in the AWS cloud. The team has strong ownership of their application and significant control over technical decisions.

Guerrilla Devs

Our Media Capture team, Guerrilla Devs, has two developers, two QAs, and one technical writer. Our primary task is to maintain and improve the integrations between the media capture platform and various 3rd party solutions. We loosely follow the Kanban agile methodology, including daily standups, weekly groomings, retrospectives, and biweekly demos. We have a long history of working semi-remotely and continue to meet in the office only on rare occasions.

Hydra

Phoenix team is working on user management implementation across the entire Eleveo product portfolio.

Kernel

The team you would join is responsible for the development and operations (DevOps) of Cloud environments for our customers. The team also covers applications installation and upgrade and takes care of their performance and support. Almost all the delivered changes have no GUI visibility, and most of the daily routine involves working in a command line inside Linux, Docker containers, and AWS cloud.

Marcellos

Marcellos team is responsible for the development of Conversation Explorer (including Interaction Player), Quality Management, and Automated Quality Management. Since the team is in charge of the significant part of the Eleveo suite User Interface then the team has a backend as well as frontend developers.

Omega

Team Omega was formed to create integrations with CCaaS providers and subsequent (contact center-related) data collection needed for further usage/evaluation in Eleveo applications (WFM, WFO). The ultimate goal is to provide easy-to-setup integration with customers’ cloud contact center systems and provide a seamless experience for data transfer.

Phoenix

Phoenix team is working on user management implementation across the entire Eleveo product portfolio.

Unseen Academicals

Specializing in media capture (audio, video, screen recording), this core team is responsible for the infrastructure and code that make our business a preferred choice for our customers. In addition to our work on SIP-based recording, the Eleveo Media Capture team is working to interconnect and expand our current on-premise recording capabilities to the cloud (AWS, etc.).