About Eleveo
Eleveo provides a platform that supports Contact Centers around the globe. Above all, it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.
We need
- Proven working experience in data analysis, data science, data engineering, or related fields.
- Advanced SQL expertise, especially in PostgreSQL, with experience in complex queries, data transformations, and performance optimization.
- Experience designing and maintaining scalable data models, including schema design and ETL processes.
- Basic understanding of AI/ML models, including LLMs, prompt engineering, fine-tuning, and quality assessment.
- Python knowledge for experimenting with and testing ML/LLM libraries is a nice to have.
- Strong communication skills in English.
- Experience working with cloud-based solutions and modern data tools.
- Experience working in Agile environments with cross-functional teams.
- Big advantage is understanding of AI
You will
- Develop and refine SQL queries to structure and transform data for reporting and analytics.
- Design and implement a unified database model, ensuring seamless data flow into OLAP cubes and columnar databases like ClickHouse (soon to be introduced).
- Partner with different teams to understand data sources and assist in optimizing their integration into a consolidated analytics framework.
- Evaluate and test speech-to-text providers, assessing their performance across different languages and use cases.
- Contribute to the enhancement of our Generative AI, LLM-based system, which processes speech-to-text transcriptions into summaries, topic detection, and other insights.
- Experiment with emerging AI/ML models, optimizing their accuracy through prompt engineering, fine-tuning, and output formatting.
- Support the development of RAG (Retrieval-Augmented Generation) solutions and explore model quantization techniques.
You get
- Creative environment with a strong sense of ownership, living agile
- Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
- Flexible home-office policy
- Flexible working hours – based on agreement with the team
- Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
- Open and transparent environment
- Competitive salary
- Team events – company breakfasts, team building
- Budget for training and conferences, internal knowledge share sessions
- Udemy – courses across tech, business, leadership, and wellness are paid after agreement with your manager
- Focus time – dedicated time for education, experiments, or working on open-source projects
- Look at the list of benefits